Last Updated: January 14, 2026​

At ETHERIALIVING, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, our straightforward policy makes returns and refunds simple.

1. Return Eligibility​

You may request a return within 30 days​ of delivery if:

• The item is unused, in its original packaging, and with all tags attached.

• The product is defective, damaged during shipping, or you received an incorrect item.

Non-Returnable Items:​

• Digital downloads, personalized/custom-made products, and final sale items (e.g., clearance or discounted goods).

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2. Refund Process​

• Step 1:​ Contact us at support@etherialiving.click​ with your request.

• Step 2:​ Once approved, mail the item to our return address (provided via email).

• Step 3:​ After inspection, refunds are issued to your original payment method​ within 3–7 business days​ (timing varies by bank).

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3. Non-Refundable Situations​

We cannot accept returns or issue refunds for:

• Items returned after 30 days of delivery.

• Products damaged due to misuse, improper care, or accidental damage.

• Final sale, clearance, or discounted items.

• Original shipping fees (unless the error was ours).

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4. How to Initiate a Return​

Email support@etherialiving.click​ with:

• Your order number.

• A detailed reason for return.

• Photos​ of the item (if defective/damaged).

Our team will respond within 1–2 business days​ with return instructions and our warehouse address:

VICTORIA CRIFF LLC​

5901 Selinsky Rd

Houston, TX 77048

Phone:​ +1 (425) 675-5329